New Launch: Payless ShoeSource Latin America Android App

Payless Latin America Android App

Congratulations to Payless ShoeSource—their Android app is now available in Latin America! 

After downloading, the app guides you through the three main tabs:
  • Home features products, social feeds, and coupons.
  • Stores is an in-app store locator, which helps shoppers find the brick-and-mortar location closest to them.
  • Inbox directly communicates company news and exclusive deals with app users. 

Payless customers can redeem promotions in-app or in-store—an important aspect of omnichannel shopping. Mobile apps are the best way to merge online and in-store shopping experiences—keeping Payless ShoeSource competitive in today's cutthroat retail game. 

Learn why people download and use apps, and talk to our experts about how you can improve your brand's omnichannel strategy on mobile. 
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Topics: Solutions Apps Company Client

3 Ways Retailers Are Collecting Shopper Insights

Customer insights is the building block to personalization and loyalty.

Retailers shifting to become more customer obsessed are learning that they need to start by identifying their shoppers' buyer journey—and they're creating new, interesting ways to compile consumer data.

Request the recap for "Customer Obsession: Retailers' Power Play for Victory."

Which retailers are innovating?

Makeover is recorded by a MemoMi.
Source: Fast Company

Neiman Marcus

Magic mirrors are definitely getting their time in the spotlight recently, and Neiman Marcus is one of the latest retailers to jump on the new technology. 

The interesting twist about this implementation is that it integrates with RFID tags, so not only are shoppers able to play back their experiences with a stylist or beauty expert, but it also logs which products they tried—ultimately helping the brand to personalize future encounters with each customer online and offline.

Lowe's app helps in-store navigation.
Source: Lowe's

Lowe's 

With the help of Google's AR technology Tango, Lowe's Innovation Lab is assisting their customers locate items in stores by using the company's mobile app. Executive Director of Lowe’s Innovation Labs Kyle Nel said:

Our research shows that helping make it easier for customers to find products in stores not only makes for a better shopping experience, it allows our associates to spend more time advising on home improvement projects. 

Understanding how shoppers are moving throughout its stores and which products are most popular will help Lowe's design store interiors, identify customers online and offline, and guide digital marketing.

Timberland's in-store tablets help shoppers create a collection.Source: Digiday

Timberland

Shoppers can use mini tablets to scan products they like at Timberland to get more information, like reviews and related items. VP of Direct to Consumer Kate Kibler said:

You don’t have to download an app or give us your email to use it — only if you want to save your items. This is perfect for people who may not want to talk to a sales associate or don’t want to commit to an app.

At the end of their visit, shoppers can make notes and email their personal collection to themselves, increasing the number of potential customers in Timberland's CRM and understanding in-store behavior and preferences.

What's the theme?

Smart retailers are solving customer pain points while also connecting the dots between in-store and online. They're building strategies that are mobile-first and will allow them to personalize moments and develop loyalty programs in the long run.

Become a customer-centric retailer

It’s time to sideline the old habit of treating traditional brick-and-mortar and digital channels as separate pieces of the retail puzzle.

Join us for our webinar "Customer Obsession: Retailers' Power Play for Victory" on Wednesday, April 26.

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Topics: Omnichannel Trends Solutions Apps

Test Your Optimization IQ: App Navigation

Test Your Optimization IQ

We surveyed people who regularly purchase via apps to find out how they prefer to navigate mobile apps:
  • Test A: Tab bar
  • Test B: Side menu

Can you guess how app shoppers like to browse in mobile apps?

Select a test to reveal the winner:

 Test-4.3_A.pngTest-4.3_B.png

Topics: Design Solutions Apps

Why Reimagining CX Should Be Retailers' Top Priority

Retailers must rethink customer experience

In the retail industry, the phrase "customer experience" is thrown around and dissected so often that it has become a buzzword. E-Commerce executives say that providing optimized customer experiences is their number one priority, but what does that actually mean? Business of Fashion goes as far to relate traditional customer experience design to "just icing on the same stale cake."

How can brands be innovative in designing customer experiences? It's time to reinvent what "experience" means. To stay competitive, retailers must rewrite the rules to satisfy shoppers at each touchpoint, no matter how small.

Business of Fashion says:

True customer experience design means deconstructing the entire customer journey into its smallest component parts and then reengineering each component to look, feel and most importantly, operate differently than before and distinctly from competitors.

However, this is easier said than done. Tracking the buyer journey is no small task for retailers these days—shoppers are informed, choosy, and erratic in how they spend. Because of this, retailers can't afford to rely on old habits when it comes to creating new customer experiences. Instead, brands must see past the buzz to specifically define what a quality shopping experience means to their company and customers. 

Experiences won't just sell products. Experiences will be the products, according to Business of Fashion.

For example, Sephora's latest app update uses VR to solve a specific customer pain point: helping shoppers to test out makeup before buying it. Dubbed the "Virtual Artist" feature, which is similar to applying a Snapchat filter and allows shoppers to virtually apply products to photos of themselves before making an in-app purchase. This is a prime example of a successful service that reaches the consumer in their mobile moment. 

Sephora Virtual Artist

The Vitamin Shoppe addresses its customers' needs with an in-app rewards program. According to Rose Hamilton, the Vitamin Shoppe's Chief Digital Officer:

The new customer journey is not linear. They go all over the place, try different stores, try different products and places. We need to be present at every step, ready to accept them when they come back.

The Vitamin Shoppe's in-app incentivesThe Vitamin Shoppe's mobile app embraces the nonlinear buyer's journey by providing loyalty incentives, such as in-app coupons and a "Healthy Awards Balance" program. To attract shoppers, brands must be creative in providing services that supplement their products, which Vitamin Shoppe achieves through in-app discounts and rewards. 

Mobile apps provide a window into the buyer journey. There's unlimited potential for brands to create meaningful, personalized, and exciting experiences for customers on mobile. 

Learn more about how the buyer journey can help your brand improve customer experiences by downloading our webinar recap. 

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Topics: Solutions Apps

New Launch: Arc'teryx iPhone App

Arc'teryx iPhone app

DOWNLOAD THE APP

Congratulations to Arc'teryx team on their iPhone app launch! The new app boasts several engaging features, including the incorporation of user generated content, a store locator, and more.

A key feature of the app is the "Explore" tab, which displays social content from the retailer's YouTube, Instagram, and blog to create a shoppable product feed. The content in the "Explore" tab is customized to the user's indicated preferences upon downloading the app, such as favorite outdoor hobbies. The shoppable social feed keeps the user experience fresh, which will achieve the company's goal of engaging and maintaining active users. 

According to Arc'teryx,

The Arc’teryx community is comprised of athletes, guides and dedicated outdoor explorers. Together they bring informative customer gear reviews, amazing imagery and stories of the best climbing, snow and alpinism around the world.

The new iOS app marries shoppable and social content to keep Arc'teryx on the cutting edge of e-commerce. 

Learn more about why people download and use shopping apps, or talk to our experts to get started establish your digital presence or optimize what you already have.

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Topics: Solutions Apps Company Client