[WORKSHEET] 10 Mobile App Thought Starters to Discuss with Your Team

Download the worksheet "10 Mobile App Thought Starters to Discuss with Your Team."

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Every day, shoppers research, browse, and purchase what they need directly from their smartphones. That's why retailers are dedicating more of their digital strategy budgets to mobile shopping apps this year.

Before you approach app vendors or start building a new app yourself, the most important thing you can do to prepare is talk to your team to clarify what you want to achieve with your mobile shopping app.

Download our worksheet, which features 10 questions your team should answer to determine app objectives, important features, and overall strategy.

DOWNLOAD THE WORKSHEET

Topics: Trends Report Solutions Apps

[FREE DOWNLOAD] Why Every Retailer Needs a Mobile Shopping App

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DOWNLOAD THE EBOOK

It's no secret that smartphones play a major role in the omnichannel shopping journey. Every day, people reach into their pockets and pull out their mobile devices to help them in moments of need. In fact, most shoppers start the buying process on mobile.

Because of the influence smartphones have on online and in-store sales, retailers are focusing on mobile this year—specifically, mobile apps.

People are spending more time than ever in apps. They're not only engaging with retailers there, but they're also purchasing in mobile shopping apps more often than other digital channels.

Discover why leading retailers are betting big on mobile apps to provide world-class shopping experiences for their customers.

DOWNLOAD THE EBOOK 

Topics: Trends Report Solutions Apps

New Launch: Payless ShoeSource Latin America Android App

Payless Latin America Android App

Congratulations to Payless ShoeSource—their Android app is now available in Latin America! 

After downloading, the app guides you through the three main tabs:
  • Home features products, social feeds, and coupons.
  • Stores is an in-app store locator, which helps shoppers find the brick-and-mortar location closest to them.
  • Inbox directly communicates company news and exclusive deals with app users. 

Payless customers can redeem promotions in-app or in-store—an important aspect of omnichannel shopping. Mobile apps are the best way to merge online and in-store shopping experiences—keeping Payless ShoeSource competitive in today's cutthroat retail game. 

Learn why people download and use apps, and talk to our experts about how you can improve your brand's omnichannel strategy on mobile. 
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Topics: Solutions Apps Company Client

3 Ways Retailers Are Collecting Shopper Insights

Customer insights is the building block to personalization and loyalty.

Retailers shifting to become more customer obsessed are learning that they need to start by identifying their shoppers' buyer journey—and they're creating new, interesting ways to compile consumer data.

Request the recap for "Customer Obsession: Retailers' Power Play for Victory."

Which retailers are innovating?

Makeover is recorded by a MemoMi.
Source: Fast Company

Neiman Marcus

Magic mirrors are definitely getting their time in the spotlight recently, and Neiman Marcus is one of the latest retailers to jump on the new technology. 

The interesting twist about this implementation is that it integrates with RFID tags, so not only are shoppers able to play back their experiences with a stylist or beauty expert, but it also logs which products they tried—ultimately helping the brand to personalize future encounters with each customer online and offline.

Lowe's app helps in-store navigation.
Source: Lowe's

Lowe's 

With the help of Google's AR technology Tango, Lowe's Innovation Lab is assisting their customers locate items in stores by using the company's mobile app. Executive Director of Lowe’s Innovation Labs Kyle Nel said:

Our research shows that helping make it easier for customers to find products in stores not only makes for a better shopping experience, it allows our associates to spend more time advising on home improvement projects. 

Understanding how shoppers are moving throughout its stores and which products are most popular will help Lowe's design store interiors, identify customers online and offline, and guide digital marketing.

Timberland's in-store tablets help shoppers create a collection.Source: Digiday

Timberland

Shoppers can use mini tablets to scan products they like at Timberland to get more information, like reviews and related items. VP of Direct to Consumer Kate Kibler said:

You don’t have to download an app or give us your email to use it — only if you want to save your items. This is perfect for people who may not want to talk to a sales associate or don’t want to commit to an app.

At the end of their visit, shoppers can make notes and email their personal collection to themselves, increasing the number of potential customers in Timberland's CRM and understanding in-store behavior and preferences.

What's the theme?

Smart retailers are solving customer pain points while also connecting the dots between in-store and online. They're building strategies that are mobile-first and will allow them to personalize moments and develop loyalty programs in the long run.

Become a customer-centric retailer

It’s time to sideline the old habit of treating traditional brick-and-mortar and digital channels as separate pieces of the retail puzzle.

Join us for our webinar "Customer Obsession: Retailers' Power Play for Victory" on Wednesday, April 26.

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Topics: Omnichannel Trends Solutions Apps

Test Your Optimization IQ: App Navigation

Test Your Optimization IQ

We surveyed people who regularly purchase via apps to find out how they prefer to navigate mobile apps:
  • Test A: Tab bar
  • Test B: Side menu

Can you guess how app shoppers like to browse in mobile apps?

Select a test to reveal the winner:

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Topics: Design Solutions Apps