[FREE DOWNLOAD] "How to Streamline Checkout Using Pay with Google" Webinar Recording

Download the webinar recording for "How to Streamline Checkout Using Pay with Google."

DOWNLOAD THE RECORDING

Pay with Google combines the benefits of Android Pay and Google cards on file to streamline checkout and allow shoppers to purchase anywhere, including mobile, desktop, in store, smart home devices, and more.

Branding Brand and Google partnered to discuss the benefits of Pay with Google, how to implement it, and why it has the potential to scale faster than any other digital payment method.

DOWNLOAD THE RECORDING

Topics: Omnichannel Trends Solutions Recap Company Webinar

[WEBINAR] How to Streamline Checkout Using Pay with Google

Google Payment Solutions Pay with Google

Tuesday, August 22  |  1 p.m. ET

DOWNLOAD THE RECORDING

Registration is closed.

Long, complicated checkouts are often the primary cause of abandoned carts. The solution? One-touch payments.

Coming this fall, Pay with Google enables frictionless purchasing anywhere, including mobile, desktop, in store, or smart home devices, and introduces new use cases, like paying for a ride share in Google Maps or booking a hotel room in an Android Instant App.

Pay with Google combines the benefits of Android Pay and Google cards on file, including:
  • Secure, one-touch payments
  • Fast, easy adoption with millions of cards already on file
  • Consistent in-store and online experiences

This new payment method is expected to perform better than Android Pay, which has increased conversion up to 3.5x, and scales even faster, according to the Google Payment Solutions team.

Join Branding Brand and Emily Kramer, Rohan Thompson, and Chris Sater from Google to learn more about Pay with Google on Tuesday, August 22 at 1 p.m. ET.

DOWNLOAD THE RECORDING

Registration is closed.

Topics: Omnichannel Trends Solutions Company Webinar

Breakthrough Thoughts on Digital Disruption

Augmented reality shopping app

It's no secret that technology is shaping the future of retail. At every point in the buyer journey, brands are experimenting with ways to create better customer experiences.

Top e-commerce executives are talking about how they're exploring new technologies and how they envision digital disruption playing a part in their strategies going forward: 

Gap

“The fashion industry is ripe for disruption," according to Gap, so the company is attempting to solve a very common online shopping problem: visualizing what apparel looks like in real life. With the help of its dressing room app, people use avatars to see how garments will look once they arrive.

The disruption in retail is happening in part because the technology landscape is evolving, partly because customers are evolving, and partly because the industry has not done an incredible job in making it easy for customers to engage with it.
— Gil KrakowskyVP of Global Strategy, Business Development, & Consumer Insights

Neiman Marcus

Technology innovation is a core value at Neiman Marcus—so much so that the company created an iLab, also known as its innovation lab, where experiments in magic mirrors and mobile wallets come to life. The brand is betting on its app's "Snap, Find, Shop" feature:

As [photo recognition] tech continues to improve, we expect further experiments. You could take a pic of a whole outfit and it would tell you about the pants or top or shoes you’re wearing, as the guys that do this get better at it.
— Scott EmmonsHead of the Innovation Lab

Lowe's

In the future, home improvement shoppers can get assistance from artificially intelligent LoweBots. Lowe's tested store-mapping robots that will not only be able to help its customers but also help the company understand in-store shoppers' behavior.

AI is going to be like electricity or the internet—it's going to be foundational technology [for] which most things are built.
— Kyle NelExecutive Director of Lowe's Innovation Labs

L'Oréal

Smart objects are finally moving past watches and other activity tracking, and L'Oréal is leading the way. Its smart brush helps its users understand their "hair analytics" and recommends products to keep hair healthy based on the data.

We’re at an inflection point for connected beauty and fashion, and examining what connectivity will do to enhance consumer experiences. More and more, we’re able to give consumers realistic seamless experiences around trying products digitally without having to buy them to try them first.
— Guive BaloochGlobal VP of Research and Innovation Technology Incubator

Farfetch

Betting big on augmented reality, Farfetch is trying to create what it calls the "Store of the Future." The company believes that stores are essential to great customer experiences, but technology needs to be implemented to connect customers online and in store.

Ultimately the use of data to transform stores will separate those who make it to the next step and those who won’t.
Jose NevesFounder & CEO

4 Opportunities to Win in the Digital Retail World

Ultimately, retailers are using advanced technology to solve customer pain points. In a webinar featuring Forrester, we discussed where retailers are investing in their digital strategies and how they're connecting new initiatives with existing investments. 

DOWNLOAD THE RECAP

Topics: Omnichannel Trends Solutions

Breakthrough Thoughts on Customer Obsession

Customers taking a selfie in the store

Today, retailers are finding that the best way to build retention and loyalty is through becoming a customer-centric company, and they're using emerging technology to help.

Download the webinar recap for "Customer Obsession: Retailers' Power Play for Victory."

Hear from top e-commerce executives about how their brands are focusing on the customer: 

Poppin

One of the best ways to retain customers over time is to listen to them, and Poppin is maintaining two-way communication through live chat.

Our LiveChat feature is the top way that we interact with potential new customers. Approximately 71% of our business customers interact with one of these agents prior to making a purchase. LiveChat makes up about 80% of those interactions.
— Zack AbbellSenior Director of E-Commerce

Kohl's

Personalization is the leading digital strategy initiative among top brands this year, and Kohl's plans to use its understanding of their customers to send relevant offers.

With the ability to use new technology enablers to personalize our offers and therefore grow usage and adoption over time, we believe loyalty has the potential to be a driver of visits and transaction size in a significant way over a long period of time.
— Kevin Mansell, CEO

Neiman Marcus

Retail technology must be used to solve pain points in the customer journey. Neiman Marcus helps its beauty buyers by recording makeover sessions so they can recreate the look themselves later.

Customers can use the video to go back and look at the tutorial for how to use the beauty products. It solves a real problem for the customer. It also solves problems for my brand associates. They have this amazing clientele. She can go review a session and record all the products that were tried during the session.
— Scott EmmonsHead of the Innovation Lab

Ivyrevel

Customization is taken to a new level at Ivyrevel, where shoppers' daily habits and activities are monitored to create a one-of dress.

You install an app on your phone, and select why you need the dress. The technology is able to learn from your activities. It understands what you love to do and where you love to go. It gets to know you a bit better. It translates all of this into a dress with a unique personal story to it.
— Kenza ZouitenCo-founder

Nordstrom

Many consumers are attracted to "see now, buy now" as fast fashion has its moment in retail. Nordstrom took notice and is attempting to keep their products fresh.

Customers are much more interested in buying now and wearing now. The idea that she would buy something and then put it in her closet for a couple of months until the weather changes — that has changed a lot over the years. And it’s not a great scenario for us.
— Pete NordstromCo-president

Customer Obsession: Retailers' Power Play for Victory

In a webinar with Forrester, we discussed how to build better shopping experiences by placing their customers at the core of their digital strategies. Discover how retailers are gaining actionable insights, personalizing mobile moments, and increasing retention.

DOWNLOAD THE RECAP

Topics: Omnichannel Trends Solutions

[FREE DOWNLOAD] "Customer Obsession: Retailers' Power Play for Victory" Webinar Recap

Webinar-Header_Customer-Obsession-Recap.png

94% of companies plan to transform their culture to become more customer centric this year, but what does that mean?

To break it down, customer obsession is comprised of three parts:
  • Real time, actionable shopper insights
  • Personalized moments throughout the buyer journey
  • Retention and advocacy among your loyal customers  

Discover why leading retailers are turning to mobile to learn more about people, create customized experiences, and build brand loyalty.

DOWNLOAD THE RECAP

Topics: Omnichannel Trends Solutions Recap Company Webinar