[FREE DOWNLOAD] "Customer Obsession: Retailers' Power Play for Victory" Webinar Recap

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94% of companies plan to transform their culture to become more customer centric this year, but what does that mean?

To break it down, customer obsession is comprised of three parts:
  • Real time, actionable shopper insights
  • Personalized moments throughout the buyer journey
  • Retention and advocacy among your loyal customers  

Discover why leading retailers are turning to mobile to learn more about people, create customized experiences, and build brand loyalty.

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Topics: Omnichannel Trends Solutions Recap Company Webinar

[WEBINAR] Customer Obsession: Retailers' Power Play for Victory

Customer obsession webinar

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It’s time to sideline the old habit of treating traditional brick-and-mortar and digital channels as separate pieces of the retail puzzle and focus on your customers.

Modern retailers are held to a higher standard not only for the products they sell but also the shopping experiences they deliver. Fortunately, digital disruption and consumers’ open mindedness to new technology leave brands with endless ways to:
  • Gain actionable customer insights
  • Enrich CX with personalized moments
  • Increase retention and loyalty

Join Branding Brand Senior Director of Product Matt Compton and guest speaker Forrester’s Brendan Witcher to learn why leading retailers are adopting a customer-centric mindset and what benefits they’re experiencing.

Registration is closed.

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Topics: Omnichannel Trends Solutions Company Webinar

[FREE DOWNLOAD] "How to Use the Buyer Journey to Improve CX" Webinar Recap

"How to Use the Buyer Journey to Improve CX" Webinar Recap

70% of businesses say improving the customer experience is their top priority, but before retailers can start building better experiences, they must understand the buyer journey.

Learn how retailers can develop a 360° view of shoppers and their omnichannel shopping journey through mobile apps and other digital initiatives, and discover which retailers are setting the bar high for online and in-store shopping experiences to succeed in the "Age of the Customer."

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Topics: Omnichannel Trends Solutions Recap Company Webinar

[WEBINAR] How to Use the Buyer Journey to Improve CX

How to Use the Buyer Journey to Improve CX

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Registration is closed.

Retailers who know their customers, understand their pain points, and develop solutions to solve them create the best shopping experiences, but 39% of companies still lack visibility into their shoppers' behaviors across channels. 

Join Branding Brand and guest speaker Brendan Witcher from Forrester for a webinar on Thursday, March 30 at 1 p.m. ET to learn how to use omnichannel tech to map your shoppers' buyer journeys and drive better customer experiences.

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Topics: Omnichannel Trends Solutions Company Webinar

[FREE DOWNLOAD] "4 Opportunities to Win in the Digital Retail World" Webinar Recap

"4 Opportunities to Win in the Digital Retail World" Webinar Recap

In this webinar, Branding Brand and Forrester unveiled this year's top digital initiatives and how they connect to today's hot tech trends and retailers' existing investments.

You'll learn about these topics:
  • Personalization
  • Omnichannel
  • Analytics
  • Digital store tech
  • Chatbots

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Topics: Omnichannel Trends Solutions Recap Company Webinar