[WEBINAR] Customer Obsession: Retailers' Power Play for Victory

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It’s time to sideline the old habit of treating traditional brick-and-mortar and digital channels as separate pieces of the retail puzzle and focus on your customers.

Modern retailers are held to a higher standard not only for the products they sell but also the shopping experiences they deliver. Fortunately, digital disruption and consumers’ open mindedness to new technology leave brands with endless ways to:
  • Gain actionable customer insights
  • Enrich CX with personalized moments
  • Increase retention and loyalty

Join Branding Brand Senior Director of Product Matt Compton and guest speaker Forrester’s Brendan Witcher to learn why leading retailers are adopting a customer-centric mindset and what benefits they’re experiencing.

This webinar will not be recorded.

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Topics: Omnichannel Trends Solutions Company Webinar

[FREE DOWNLOAD] "How to Use the Buyer Journey to Improve CX" Webinar Recap

"How to Use the Buyer Journey to Improve CX" Webinar Recap

70% of businesses say improving the customer experience is their top priority, but before retailers can start building better experiences, they must understand the buyer journey.

Learn how retailers can develop a 360° view of shoppers and their omnichannel shopping journey through mobile apps and other digital initiatives, and discover which retailers are setting the bar high for online and in-store shopping experiences to succeed in the "Age of the Customer."

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Topics: Omnichannel Trends Solutions Recap Company Webinar

[WEBINAR] How to Use the Buyer Journey to Improve CX

How to Use the Buyer Journey to Improve CX

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Retailers who know their customers, understand their pain points, and develop solutions to solve them create the best shopping experiences, but 39% of companies still lack visibility into their shoppers' behaviors across channels. 

Join Branding Brand and guest speaker Brendan Witcher from Forrester for a webinar on Thursday, March 30 at 1 p.m. ET to learn how to use omnichannel tech to map your shoppers' buyer journeys and drive better customer experiences.

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Topics: Omnichannel Trends Solutions Company Webinar

[FREE DOWNLOAD] "4 Opportunities to Win in the Digital Retail World" Webinar Recap

"4 Opportunities to Win in the Digital Retail World" Webinar Recap

In this webinar, Branding Brand and Forrester unveiled this year's top digital initiatives and how they connect to today's hot tech trends and retailers' existing investments.

You'll learn about these topics:
  • Personalization
  • Omnichannel
  • Analytics
  • Digital store tech
  • Chatbots

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Topics: Omnichannel Trends Solutions Recap Company Webinar

[WEBINAR] 4 Opportunities to Win in the Digital Retail World

Download the webinar recap for "4 Opportunities to Win in the Digital Retail World"

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This year, retailers are scrambling to figure out how to balance shoppers' demands and expectations with the impacts of the "Amazon effect" to create the ultimate digital retail strategy.

Today's always-connected customers are empowered, and their buying journeys are more complex than ever. However, retailers often find difficulty linking shoppers' various points of engagement. On the other hand, Amazon continues to creep into more and more verticals, leaving brands feeling vulnerable and wondering how to stay top-of-mind. 

Download the webinar recap for "4 Opportunities to Win in the Digital Retail World."

Join us for our next webinar on Thursday, February 23 at 1 p.m. ET where we'll discuss how forward-thinking retailers are striving toward solutions to become more competitive and customer-centric.

Branding Brand and guest speaker Forrester's Brendan Witcher will cover:
  • Where leading retailers are investing this year
  • Why there’s not a one-size-fits-all digital retail strategy
  • What you need to know before you can be successful

Registration is closed.

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Topics: Trends Solutions Company Webinar